jaya9cash Privacy Policy Your Information Is Protected

Last Updated: January 2026

1. Introduction and Scope

jaya9cash ("we", "our", "platform") operates a trusted online casino and betting service for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how jaya9cash collects, stores, uses, and where necessary shares your personal information with third parties.

By using our website jaya9cash.cam you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy applies to all users — registered members, guest visitors, and any person who uses any service or feature of jaya9cash. Our platform is intended only for persons aged 21 and above.

2. What Types of Information We Collect

2.1 Personally Identifiable Information

When you create an account on jaya9cash or use our services, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address (where required)
Documents provided for identity verification (national identity card or passport)
Payment-related information (bKash, Nagad, Rocket or Upay number — not stored directly, used only for transaction verification)

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

IP address and device identification information
Browser type, version, and operating system
Time, date, and duration of visit
A log of which pages you visited
Information collected through cookies and similar tracking technologies

2.3 Gaming and Transaction Information

During gaming or betting activity on our platform, we record the following information:

Deposit and withdrawal history
Betting and gaming records
Bonus claim and usage history
Account balance and transaction details

3. How We Use Your Information

jaya9cash uses your personal information only for the following legitimate purposes:

Account management: To create, verify, and manage your jaya9cash account.
Identity verification: To confirm the user's age (21+) and identity.
Transaction processing: To process deposits, withdrawals, and bonus payments.
Service improvement: To improve our platform and user experience.
Customer support: To help resolve your complaints, questions, or issues.
Security and fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
Responsible gaming: To monitor potentially problematic gaming behavior and provide necessary support.
Promotional communications: To inform you about offers and bonuses, subject to your consent.

We never sell your information. We use information only for the purposes clearly stated in this Policy or those you have explicitly approved.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that our website stores in your browser. They help improve your browsing experience and keep our platform functioning properly.

4.2 What Types of Cookies Do We Use?

Essential cookies: Essential for the core operation of the platform. Without them, logging in or completing transactions is not possible.
Performance cookies: Help improve the quality of our service by analysing how users interact with our site.
Functionality cookies: Remember your preferred language, account settings, and similar preferences.
Security cookies: Used to prevent unauthorized access and fraud.

You can disable cookies in your browser settings. Please note, however, that disabling certain cookies may cause some features of our platform to stop working properly.

5. Sharing Information with Third Parties

jaya9cash never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

Payment processors: The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay.
Game software providers: Limited information required to operate games (for example, with providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others).
Identity verification services: To complete the KYC (Know Your Customer) process.
Legal obligations: Where there is a valid order from a court or government authority.
Fraud prevention: With relevant authorities in cases of security breaches or fraudulent activity.

All of the above third parties handle the information shared with them under strict confidentiality agreements and use it only for the specified purpose.

6. Data Security Measures

jaya9cash uses industry-standard security technology to keep your personal information protected:

SSL encryption: All data transmission is encrypted using SSL (Secure Socket Layer) technology, which keeps your information secure.
Secure servers: Our servers are located in data centres that meet the highest security standards.
Access controls: Only authorised staff can access information on a need-to-know basis.
Regular security audits: Our systems undergo regular security testing.
Two-factor authentication: An additional layer of protection is provided for accounts.
Fair play assurance: Transparency and fairness are maintained across all gaming activity.

Please note that no method on the internet is 100% impenetrable. We make every effort to ensure the highest level of protection, but it is not possible to guarantee complete security. It is your responsibility to keep your account password confidential and not share it with others.

7. Data Retention Period

jaya9cash retains your personal information only for as long as it is necessary or legally required:

Active accounts: Complete information is retained for as long as your account remains active.
After account closure: Financial transaction records and identity verification information are retained for a defined period as required by legal obligations.
Marketing data: Deleted immediately upon withdrawal of consent.
Log data: Retained for a defined period for cybersecurity purposes.

Once the specified period has passed, we securely delete your data or anonymise it so that you can no longer be identified from it.

8. Your Rights and Controls

As a user of jaya9cash, you have the following rights:

Right of access: You have the right to know what information we hold about you.
Right to rectification: If there is any inaccuracy in your information, you may request a correction.
Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be complete where legal obligations apply.
Right to object to processing: You may object to the use of your information for marketing communications or other purposes.
Right to withdraw consent: You may withdraw your consent to promotional communications from us at any time.
Data portability: You may request your information in a structured, machine-readable format.

If you wish to exercise any of the above rights, please contact us directly.

9. Protection of Minors

jaya9cash strictly does not permit persons under the age of 21 to use the platform. We do not intentionally collect any personal information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete all information collected.

If you believe a minor is using our platform, please notify our support team immediately.

10. Changes to the Privacy Policy

jaya9cash may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

Through a prominent notice on our website
By sending a notification to your registered email address
By updating the "Last Updated" date at the top of this page

Continued use of our platform after changes have been made will be considered as your consent to the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:

Live Chat SupportInstant assistance is available 24/7 via live chat.

Email[email protected] — responses are typically provided within business days.

After receiving any privacy-related request or complaint, we will make every effort to respond as promptly as possible. Protecting your privacy is our responsibility and we are always committed to fulfilling it. For more information, please also read our Terms and Conditions and Responsible Gaming pages.